EcoTraining Sales Agent Position
Are you a dynamic and organized individual passionate about turning enquiries into bookings? EcoTraining is looking for a talented Sales Agent to join our team and play a crucial role in our customer engagement and booking processes.
- Enquiry Management: Skillfully handle website, email, phone, and walk-in enquiries, converting them into course bookings.
- Switchboard Operations: Manage the switchboard efficiently.
- Monitoring and Analysis: Regularly update Enquiry Stats, focusing on the booking conversion rate.
- Customer Engagement: Respond to enquiries, strategically addressing questions to enhance the likelihood of converting them into course bookings.
- Client Relations: Respond to availability requests, provide updated information, and deliver course/booking/camp documents and images. Maintain and protect relationships with existing agents, ensuring all requirements are met to the highest standard. Onboard Agents & Ambassadors, capturing details accurately.
- Documentation and Organization: Capture enquiries to maintain accurate records. Update booking/registration forms regularly, including the MOU documents on file.
- Booking Process: Create bookings and facilitate handovers to the relevant departments.
- Collaboration: Liaise with the different departments in the company to provide weekly updates.
- Logistics Coordination: Coordinate with the logistics department on student transfer options
- Sales Follow-Up: Proactively follow up on missing sales leads, ensuring a seamless flow of information.
- Feedback and Reporting: Acknowledge post-course feedback and provide valuable insights during quarterly camp visits.
- Strategic Planning:
- Contribute to rate and date planning by providing input based on trends and observations. Update and maintain the camp planner with all additions or changes.
- Relay course changes to all relevant parties with accurate information.
- Hosting: Host camp visits when necessary, facilitating an engaging and informative experience.
- Project Coordination:
- Communicate and follow up with clients on specific projects and goals.
- Generate invoices for clients based on services rendered, collaborating with the Product and Sales Manager.
- Gather, compile, and execute upcoming projects.
- Prepare written estimates based on labour, materials, equipment, and other expenses for custom development.
- Site Management:
- Visit project sites to evaluate progress and respond to customer concerns or questions as needed.
- Coordinate with suppliers and vendors to ensure timely delivery of custom requests.
- Itinerary Development:
- Develop and finalize project itineraries for custom product development.
- Liaise with the logistics department, management, and instructors regarding course content, requirements, deliverables, and final custom product output.
- Marketing and Sales Support:
- Assist in marketing efforts and sales functions related to school/university relationships.
- Attending meetings alongside Sales and Product managers, capturing minutes for reference to product and project development.
- Strong organizational abilities to effectively manage sales operations.
- Strong understanding of sales principles, strategies, and best practices
- Effective time management skills to prioritize tasks and meet deadlines.
- Professional demeanour and excellent communication, negotiation, and interpersonal skills.
- Intrinsic motivation and a quick learning ability to stay updated with industry trends.
- Proficiency in using CRM software, marketing analytics tools, and other relevant sales and marketing technologies.
- Flexibility and adaptability to navigate changing market conditions.
- Strong communication and interpersonal skills.
- Knowledge of logistics and booking processes is a plus.
- Proven experience in client relations, customer service and project coordination.
- Proficient in generating invoices and preparing estimates.
- Ability to coordinate with multiple stakeholders.
- Familiarity with marketing and sales functions is a plus.
Desired Work Experience and Qualifications:
- Proven track record of successful sales leadership, with at least five (5) years of relevant experience, preferably in an international context.
- Relevant Tertiary Qualifications will be beneficial.
If you are ready to take on a challenging and rewarding role, contributing to the success of our booking, projects and strengthening client relationships, we invite you to apply for this exciting opportunity. Join us in delivering excellence and making a lasting impact in our dynamic environment!
At EcoTraining, we’re not just offering field guide courses but crafting unforgettable educational journeys and shaping minds. After 30 years as a tourism and educational industry leader, we pride ourselves on delivering excellence and inspiring individuals to explore, learn, and grow.
If you would like to learn more about this opportunity, please contact the Operations and Human Resources Manager – Wilhelm Espach at [email protected].